Privacy Policy

Last updated: May 3, 2026

DisplayDetails ("we," "us," or "our"), operating the website at displaydetails.com, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a quote, or place an order.

DisplayDetails is a brand (registered DBA) of Crown Heights Communication, INC., a New York-registered corporation. References to "DisplayDetails," "we," or "our" in this policy refer to Crown Heights Communication, INC. operating the DisplayDetails brand.

1. Information We Collect

Information you provide directly: name, business name, email address, phone number, shipping and billing addresses, payment information, tax-exempt certificates (where applicable), and the contents of any messages or quote requests you send us.

Information collected automatically: IP address, browser type and version, operating system, device identifiers, referring URLs, pages viewed, time spent on pages, click patterns, and approximate location derived from IP. We collect this through cookies, pixels, server logs, and similar tracking technologies (see Section 6 below).

Order and account information: products purchased, quantities, pricing, installation services ordered, warranty registrations, support tickets, and order history.

Information from third parties: we may receive information from payment processors (Shopify Payments, credit card networks), shipping carriers, business credit-check services (when you apply for Net-30 terms), and analytics providers.

2. How We Use Your Information

Process orders, payments, and shipments
Provide quotes, respond to inquiries, and coordinate installations
Register product warranties with the manufacturer on your behalf
Send order confirmations, shipping notifications, and warranty registration confirmations
Send periodic communications about products, services, and offers (you may opt out at any time)
Improve our website, products, and customer experience
Detect and prevent fraud, abuse, and unauthorized access
Comply with legal obligations including tax, accounting, and warranty record-keeping

3. Information Sharing

We do not sell your personal information. We share information only as needed to operate our business:

Service providers: Shopify (e-commerce platform), payment processors, shipping carriers (UPS, FedEx, LTL freight), our installation partner network, email/SMS providers, hosting providers, and analytics providers.
Manufacturers: we share product registration details (your business name, address, and SKU information) with the manufacturer (Samsung or LG) to register the manufacturer warranty on your behalf.
Legal compliance: we may disclose information when required by law, subpoena, court order, or government request, or to protect our legal rights.
Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

4. Data Retention

We retain personal information for as long as needed to fulfill the purposes outlined in this policy and to satisfy our legal, tax, accounting, and warranty obligations. Order records are typically retained for at least 7 years for tax and warranty-claim purposes. Marketing email subscriptions are retained until you unsubscribe.

5. Your Privacy Rights

Depending on your state of residence, you may have rights to:

Access: request a copy of the personal information we hold about you
Correct: request correction of inaccurate or incomplete information
Delete: request deletion of your personal information, subject to legal retention requirements
Opt out of sale or sharing: request that we not sell or share your personal information for cross-context behavioral advertising. We do not sell personal information.
Limit use of sensitive information: request limits on how we use sensitive personal information
Non-discrimination: you will not be discriminated against for exercising any of these rights

To exercise any of these rights, email hello@displaydetails.com with the subject line "Privacy Request" and a description of your request. We will respond within 45 days. We may verify your identity before fulfilling your request.

For California residents, you may also visit our Your Privacy Choices page.

6. Cookies & Tracking

We use cookies and similar tracking technologies for essential site functionality (cart, checkout, login), analytics (Microsoft Clarity, Shopify Analytics), and to remember your preferences. Most browsers allow you to refuse cookies; however, doing so may impact site functionality (cart, checkout will not work without essential cookies).

We honor browser-level Global Privacy Control (GPC) signals as opt-out requests for sale and sharing of personal information.

7. Security

We use industry-standard administrative, technical, and physical safeguards to protect your information — including TLS encryption for data in transit, PCI-DSS-compliant payment processing through Shopify Payments, and access controls on internal systems. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security but we work to maintain reasonable safeguards.

8. Children's Privacy

Our website and services are intended for business use by individuals 18 years of age or older. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us so we can delete it.

9. International Users

DisplayDetails serves United States customers only. If you access our website from outside the United States, please be aware that information you provide may be transferred to and stored on servers in the United States, where data protection laws may differ from those in your country.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted to this page with an updated "Last updated" date. Material changes will be highlighted at the top of the page for 30 days following the change.

11. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact us:

DisplayDetails
A brand of Crown Heights Communication, INC.
433 Broadway, Unit 220
New York, NY 10013
Email: hello@displaydetails.com
Phone: (201) 834-6412
Hours: Monday–Friday, 9am–6pm Eastern