Frequently Asked Questions
Orders & Payment
Q: What payment methods do you accept?
A: We accept major credit cards and the other payment methods shown at checkout. Qualified business, government, education, and non-profit accounts can also order by purchase order. All transactions are processed securely.
Q: Can I modify or cancel my order after it’s been placed?
A: Please contact us as soon as possible at hello@displaydetails.com. If the order has not yet shipped, we will do our best to accommodate your request. Once an order has shipped, modifications are no longer possible.
Q: Will I receive an order confirmation?
A: Yes. After placing your order, you will receive an email confirmation with your order details. A second email with tracking information will be sent once your order ships.
Shipping & Delivery
Q: How much does shipping cost?
A: We offer free standard shipping on all orders within the lower 48 states and the District of Columbia.
Q: How long will it take to receive my order?
A: Orders ship within 5–7 business days of confirmation and typically arrive within 7–14 business days, depending on freight transit to your address. Business days are Monday through Friday, excluding federal holidays. Need it sooner? Email hello@displaydetails.com before ordering and we will confirm whether faster processing is available.
Q: What happens if an item is backordered?
A: If your item is on backorder, we will email you with an estimated timeline for availability and shipment. You may choose to wait or cancel your order for a full refund.
Q: Do you ship internationally?
A: At this time, we ship only to addresses within the lower 48. We do not ship to Alaska, Hawaii, US territories, P.O. boxes, APO/FPO addresses, or international destinations.
Returns & Refunds
Q: What is your return policy?
A: You may return items within 30 days of delivery. A 30% restocking fee applies, and the customer is responsible for return shipping costs. Items must be in original, unused condition with all packaging. Please see our full Return & Refund Policy for details.
Q: How do I start a return?
A: Email us at hello@displaydetails.com or call (201) 834-6412 to request a Return Merchandise Authorization (RMA) number. Returns without a valid RMA will not be accepted.
Q: When will I receive my refund?
A: Once your return is received and inspected, refunds (minus the 30% restocking fee) are processed within 5–7 business days to your original payment method. Your bank or card issuer may take a further 5–10 business days to show it on your statement.
Q: What if I receive a damaged or defective item?
A: Contact us within 48 hours of delivery at hello@displaydetails.com with photos of the damage and your order number. For items damaged on arrival, we ship a replacement unit at no additional cost, and you do not pay return shipping. Please see our Return & Refund Policy for details.
Products & Warranty
Q: What types of products does DisplayDetails sell?
A: We specialize in commercial-grade digital displays, including Samsung and LG professional displays, signage screens, video walls, and related accessories for businesses of all sizes.
Q: Are your products covered by a warranty?
A: All products are covered by the manufacturer’s warranty. DisplayDetails does not provide additional warranties beyond what is offered by the manufacturer. Contact us for help connecting with the manufacturer’s support team.
Q: Can I get help choosing the right display for my business?
A: Absolutely. Contact us at hello@displaydetails.com and our team will help you select the right display based on your needs, space, and budget.
Account & General
Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track orders and manage your information more easily.
Q: How can I contact customer support?
A: You can reach us at hello@displaydetails.com or (201) 834-6412. Our team typically responds within 1 business day.
Q: Who is behind DisplayDetails?
A: DisplayDetails is the trading name (registered DBA) of Crown Heights Communication, INC., a New York-registered corporation. The same team handles sales, fulfillment, warranty registration, and installation coordination for every order.