Shipping Policy

Shipping Policy

Last updated: May 3, 2026

DisplayDetails ships Samsung commercial displays to addresses across the United States. This policy explains shipping options, transit times, freight handling, inspection on delivery, and what happens if your shipment is delayed or damaged.

Free Standard Shipping (Contiguous US)

DisplayDetails offers free standard shipping on every order to addresses in the contiguous United States. No minimum order value. Shipping is included in the displayed product price for these destinations.

For deliveries to Alaska, Hawaii, Puerto Rico, the US Virgin Islands, Guam, and other US territories, additional shipping cost and transit time apply. We quote these separately based on freight class, dimensions, and destination — contact hello@displaydetails.com or (201) 834-6412 for a quote before placing the order.

Order Processing Time

Most in-stock displays ship within 2 business days of cleared payment or approved purchase order. Orders placed on Friday after 2pm ET, weekends, or US federal holidays are processed the next business day. Larger or built-to-order displays may have longer lead times — see below.

Delivery Times by Display Type

  • In-stock indoor displays (QMC, QBC, QHC, BE, QE Series, sizes 32–75"): 2 to 5 business days transit after ship date via parcel ground service.
  • Larger indoor displays (85" and above): 3 to 7 business days transit via LTL freight on a single pallet.
  • Outdoor and high-brightness displays (OH, OMB Series): 3 to 7 business days transit via LTL freight — these ship crated for weather and impact protection.
  • Backordered or built-to-order displays: 2 to 5 weeks lead time. We provide a confirmed ship date in writing before charging your card or invoicing your PO.
  • Video walls and multi-display orders: 1 to 3 weeks total when units must be matched for color uniformity. Confirmed at quote stage.

Freight Service Options (LTL Shipments)

For displays shipped via LTL freight, the following service add-ons can be included — quoted at order stage:

  • Liftgate service — required if you do not have a loading dock or forklift
  • Inside delivery — driver moves freight past the threshold (does not include unboxing or upstairs delivery)
  • Appointment delivery — freight carrier calls to schedule a 4-hour delivery window
  • Limited access delivery — required for schools, churches, military bases, hospitals, residential addresses; carriers charge a surcharge
  • White-glove delivery + install — separately quoted through our nationwide install partner network

Tracking

Once your order ships, we email you a tracking number within 1 business day. For LTL freight shipments, we provide the freight carrier's pro number; tracking visibility is more limited than parcel and updates may lag by 24–48 hours. If you have not received a tracking number within 3 business days of ship date, contact hello@displaydetails.com or (201) 834-6412.

Inspection on Delivery — Critical

Please inspect every shipment at the time of delivery. The inspection rules differ slightly between parcel and freight:

Parcel shipments (UPS, FedEx, etc.): Open and inspect within 24 hours of delivery. Photograph any damage to the carton or product. Report concealed damage within 48 hours.

LTL freight shipments:

  • Inspect the carton and pallet before signing the delivery receipt
  • If you see any visible damage — dents, punctures, crushed corners, water staining — note it on the delivery receipt before the driver leaves and refuse the shipment if damage is severe
  • Take clear photos of the damaged carton before opening
  • Email photos and your order number to hello@displaydetails.com within 48 hours

Damage discovered during installation (concealed damage) must also be reported within the same 48-hour window from delivery.

Damaged-on-Arrival Resolution

For shipments confirmed damaged on arrival within the 48-hour window:

  • You do not pay for return shipping on damage-on-arrival cases
  • We ship a replacement unit at no cost to you
  • We arrange disposal or freight pickup of the damaged unit at our cost where required
  • Replacement transit time matches original shipping time, subject to stock availability

Lost or Delayed Shipments

If your tracking shows no movement for more than 5 business days after ship date, contact us — we will open a trace request with the carrier. If the carrier confirms the shipment is lost, we ship a replacement at no cost to you. We do not refund delays caused by carrier weather events, regional disruptions, or address-correction holds.

International Shipping

DisplayDetails ships only to United States addresses at this time. For international shipping inquiries, please email hello@displaydetails.com — we may be able to accommodate Canadian addresses on a quoted basis.

Address Changes & Refused Shipments

Address changes after the order ships are subject to carrier reroute fees, which are passed through to the customer. Refused shipments without prior arrangement (excluding damage refusals) are treated as a return: customer pays return freight, and the 30% restocking fee in our Return & Refund Policy applies.

Returns

For all return-related questions — including buyer's remorse returns, eligibility, restocking fees, and refund timing — see our complete Return & Refund Policy.

Contact

Questions about a shipment, transit time, or freight option? Reach out:

DisplayDetails
A brand of Crown Heights Communication, INC.
433 Broadway, Unit 220
New York, NY 10013
Email: hello@displaydetails.com
Phone: (201) 834-6412
Hours: Monday–Friday, 9am–6pm Eastern